Refund policy

Our policy is valid for a period of 30 calendar days from the date of the purchase. If you are not satisfied with the service for any reason you can ask for a refund. If the period of 30 days has lapsed since the purchase, we can't, unfortunately, offer you a refund.

Refund requirements
The following criteria must be met to qualify for a refund:

- Service malfunctions or doesn't work as described- for online and physical events, specific policies are applicable. These are described at the specific event's webpage

If the conditions listed above are not met, we reserve the right not to issue a refund. It's important to keep in mind that there is often a difference between a service that doesn't work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.

Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to escp@planet.nl or write a letter to Theda Mansholtstraat 5B, NL-2331 JE Leiden, Netherlands

This document was last updated on June 4, 2021